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Refund Policy

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return or refund, whether partial or full, of your order.

To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with tags and in its original packaging. You will also need your receipt or proof of purchase.

To initiate a return, you can contact us at info@ferda.it

If your return is accepted, we will send you a return shipping label as well as instructions on how and where to send the package. Items returned to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@ferda.it


Damage and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the problem and correct it.


Exceptions / non-returnable items
Some types of items cannot be returned, such as perishable goods (such as food, flowers or plants), personalized products (such as special orders or personalized items), and personal care items (such as beauty products). Also, no returns are accepted for hazardous materials, flammable liquids or gases. Contact us if you have any questions or concerns about your specific item.


Exchanges
The fastest way to make sure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds
If you do not wish to make a return, but prefer a partial / total refund of the amount spent, simply send a complaint supported by a photo of the object to the following e-mail address: info@ferda.it

We will evaluate your situation together. We will notify you as soon as we have received and inspected your return and will let you know if the refund has been approved or not. If approved, you will be automatically refunded to the original payment method. Remember that your bank or credit card company may take some time to process and record your refund as well.

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